Team Lead
Leading the Factory team in run (maintenance & operations) and scale (incremental activities) of several digital products and platforms.
- Managed a team of 8 people: 6 developers and 2 analysts
- Supported Product Owners in defining User Stories, aligned with both business needs and end-user expectations
- Backlog prioritization and day-to-day Agile monitoring of the full team
- Reported to various stakeholders on progress, risks and upcoming deliverables
Team Lead
Team of 8
Agile
Digital Products
Mobile Application Delivery Lead
Leading the operational implementation of a mobile application linked to the social housing market.
- Supported Product Owners in defining User Stories, ensuring alignment with business and end-user needs
- Functional analysis of all application modules
- Managed a team of 5 developers using Agile methodology, with day-to-day monitoring
- Defined the test approach and oversaw testing of development deliverables
- Reported to project governance bodies throughout the lifecycle
Mobile App
5 Developers
Agile
Social Housing
Service Designer
Defining the solution and user experience for the social housing application before handover to the delivery team.
- Applied Digital Studio methodology to define the solution approach
- Analysed the target population, defined key concepts, and validated the prototype with end users
- Supported the client in communicating about the project at an annual stakeholder event
Service Design
Digital Studio
UX Research
Service Designer
Redesigning customer journeys for a major international automotive brand.
- Analysed existing customer journeys across touchpoints
- Developed future-state customer journeys in close collaboration with the client's various project teams
Service Design
Customer Journey
Automotive
Service Designer & Day-to-Day PM
Defining and implementing the user experience for the second version of a web platform for a chemical manufacturer.
- Supported the Product Owner in defining business needs and analysing V1 customer feedback
- Defined the user experience and validated it with the target audience
- Managed a team of 2 developers day-to-day, monitoring development and testing
- Weekly reporting to stakeholders in Belgium, France and Austria
Service Design & PM
UX Design
Team of 2
Multi-country
Service Designer
Transforming the user experience of a Belgian insurance group with a focus on customer retention.
- Analysed the current customer journey and identified friction points
- Designed a future-state journey focused on retaining new customers
Service Design
Customer Journey
Insurance
Functional Analyst
Functional analysis of an internal application used by all Deloitte Belgium staff.
- Performed complete functional analysis of the internal application
- Tested developments and reported findings to internal stakeholders
Functional Analysis
Testing
Internal Tools
Functional Analyst
Implementation of AEM digital screens across all Deloitte offices in Belgium.
- Functional analysis, implementation and testing of Adobe Experience Manager Screens within Deloitte Belgium offices
- Delivered a unique digital experience to Deloitte employees (wayfinding, meeting room info, lobby content) when entering the building, waiting for the lift, or finding their way around
Adobe AEM
Functional Analysis
Digital Signage